I can’t believe something like this could happen with Delta Airlines. They need to be raked over the coals for awhile.
A letter allegedly sent by Delta Airlines admits to forcing a full-time wheelchair user to crawl off two of its flights but refuses to increase his compensation after calling it a "gesture of goodwill." cccording to The New York DailyNews.
In the letter provided by Baraka Kanaan of Maui, Hawaii, the airline acknowledges having twice failed in their promise to meet his wheelchair accommodations at a Massachusetts-area airport in July despite previously assuring its delivery ahead of travel.
"Truly, I apologize for any distress or discomfort caused when it was necessary to board/disembark in Nantucket by crawling up and down the plane's stairs," the letter seen written by Delta Agent Megan Buchanan and obtained by the Daily News reads.
"As you mentioned to our phone agent, there was no lift available in Nantucket to get on or off the aircraft, and the stairs were also too narrow to have someone assist with carrying you up the stairs," it continues.
"After learning that your only option was to crawl up the stairs in order to make it to your speaking engagement on time, I certainly understand why you wanted to bring this matter to our attention."
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